Performance Physical Therapy

COVID Protocols and FAQs

The COVID-19 pandemic has changed the way we carry out many of our basic activities. Many health care providers, including Performance Physical Therapy, are responding to the increased call for social distancing by offering telemedicine services in addition to in-office appointments.

Virtual physical therapy, or remote physical therapy, is a relatively new approach that uses video conferencing to put you directly in touch with your therapist in real-time.

We’re sure you have questions; that’s why we’re sharing the following frequently asked questions (FAQs). Please feel free to reach out to our team at any time for more information or if you have any additional questions.

How is Performance Physical Therapy responding to the COVID-19 pandemic?

Performance Physical Therapy has been closely following guidelines from the Centers for Disease Control and Prevention (CDC) to modify our procedures and provide safeguards in response to the coronavirus outbreak, the ensuing pandemic, and the rise of variants.

All of our therapists and office staff are vaccinated with their boosters. We are using hospital-grade disinfectants between each patient and any area they may have been in. We pride ourselves on private treatment rooms to minimize communal spaces and to maximize social distancing.

Virtual physical therapy is an effective means of treatment as it limits exposure to the virus, especially for immunocompromised or older patients.

What should I do if I need to cancel my appointment?

Please get in touch with us. Your health and safety is more important to us than anything, and we will make every effort to accommodate. We also may be able to reschedule your appointment as a virtual physical therapy session. 

What is virtual physical therapy?

Virtual physical therapy uses an internet connection and a compatible device to connect you by video with one of our physical therapists. You can expect the same level of care and expertise as you would from an in-office session. 

Learn more about our virtual physical therapy services!

How much does virtual physical therapy cost?

Virtual physical therapy care is covered by most major insurances in the same way as an in-person visit. Our team also accepts credit and debit as well as Flexible Spending Account (FSA) and Health Savings Account (HSA) payments for Medicare, Medicaid and self-pay patients. 

What do I need for a virtual session?

Performance Physical Therapy uses a secure web browser-based platform, so there’s no need to set up any additional software. Here’s what you need:

  • A working internet connection
  • An internet-connected tablet, smartphone, or laptop or desktop computer that has a webcam and microphone 
  • A compatible internet browser 
  • Comfortable, loose-fitting clothes that you can move around in
  • An open and well-lit space to perform instructed exercises and movements


If you want to learn more about virtual physical therapy or have any more questions, feel free to contact us today. We’ll be glad to help you schedule your initial virtual physical therapy appointment.