Testimonials for Performance Physical Therapy

I have been involved with PPT for several different issues over the past three years. I have always found the therapists to be very competent and professional. Most recently Sara W and Jennifer have treated me for two different injuries, including post surgery. Sara has taken the utmost care to insure my safety and comfort and displays a high degree of professionalism. Sara’s assistant Jen continued the high standard of care during my course of treatment. The schedulers were pleasant to work with and made every effort to accommodate my needs. My experience at PPT has always been a positive and improved outcome.

I cannot say enough wonderful things about Performance Physical Therapy at Hockessin. I have been a patient a few times in the last ten years, most recently this September and October, for different concerns, and I have been extremely impressed with the the entire staff. Ashley, the receptionist, always greeted me with a friendly smile and a warm hello, which made me feel welcome each time I arrived for my appointment. All of the aides are knowledgeable and helpful, but the spunk and energy of Raven always lifted my spirits. Having been a patient on different occasions, I have worked with several therapists, but most closely with Sarah and Samantha. These young ladies are highly skilled professionals who have successfully helped me manage and ultimately overcome my debilitating pain through exercise and awareness. I would highly recommend this facility to anyone in need of kind, caring, compassionate and capable therapists to help with their physical therapy needs.

I was treated for a hamstring injury by Sara. Incredibly effective treatment. Incredibly quick recovery. Incredible Physical Therapist.

I had physical therapy at Performance for four weeks and can't say enough good things about the staff. Sam Bachman was my therapist for the most part and she did an amazing job! Very friendly and customer service oriented. I recommend PPT without any reservations.

I have reached the end of my Physical Therapy following total knee replacement surgery. I had spent many year as in Physical therapy prior to that which enabled me to postpone my surgery by a few years. When I finally had surgery I came to PPT for my recovery and rehabilitation. I enjoyed my time with Shelley Taylor. She has helped me to regain strength, balance and range of motion through the 8 weeks I was with her. She listened to me patiently and tailored my therapy to my needs. She answered all my questions in detail. If I had a difficulty, she adjusted my routine to make it better. That is what one wants in a therapist. Thank you, Shelley. I also like the facility as everyone is friendly there and that creates a pleasant atmosphere through the healing process. I recommend this facility highly.

the fall i took several months ago that resulted in a contusion of the right shoulder (although not a pleasant experience) was ALMOST worth it when i came to PPT for treatment. absolutely the friendliest and kindest group of people i have ever met. NOT to mention their excellent treatment of many weeks that worked miracles on my injury. i saw three different PTs during my treatments and they were all extremely loving, caring, and effective. would not hesitate to go back if i suffered another injury. would consider NO other place in the area !!!

Taylor was my PT after my shoulder surgery. She did an excellent job of curating a plan that was specific to my goals and previous level of fitness. I am four months post surgery and am so grateful for all the team members at Performance that helped me get to where I am. The techs - Raven, Danielle, Sophia, and Alisha (among others whose names I don't recall) - were warm and helpful. Everybody, from the PTs to the front staff, were always helpful and supportive. Thank you all for a great experience.

Johnathon is simply the best!! He is hands down a phenomenal physical therapist. He is a chronic pain specialist - a real guru and wicked smart. I will be eternally grateful for his kindness, compassion, and dedication in helping me through my recovery when no one else knew how. Because of him I am pain free and enjoying my life again. When I first started working with Johnathon my pain had reached a point to where I was seriously considering having a permanent device inserted in my body to reduce the pain signals in my brain. — Johnathon said “give me 3 months” before you have that procedure. I had previously been to several other medical specialists (from surgeons to physiatrists to pain doctors) and not one could properly diagnose me after 2 years of debilitating pain. But Johnathon got it right! And sure enough I slowly began to feel better. Throughout my recovery, I had to trust Johnathon, the process and put in the work. It was challenging, but I pushed through — there was a light at the end of the tunnel. If you haven’t already noticed I am a big fan of Johnathon’s. I hope your recovery is as successful as my mine.

I had a full knee replacement, and I wanted to choose a physical therapist that I knew would care about my progress and work with me. My neighbor is Taylor Shelley. She has a doctorate in physical therapy. I knew she would help me get the full use of my knee back. I chose Performance because of this, and I found a great group of people! I had a wonderful experience! I mostly worked with Taylor, but I also worked with Kristen. Any question I had about the exercises, why I was doing them, and how my progress was coming along were answered. Each week I could see my knee healing. They both helped me every step of the way to get my leg stronger and flexible after the surgery. They also suggested I do the same exercises on my other leg to help it to become stronger. I feel I created a real bond with both of them. I worked with different assistants as well. Everyone was very friendly. They always asked me if I was having a good day, or what I did over the weekend. Several times during the physical therapy session, I was asked if I was feeling ok, how the exercises felt, and did I want a glass of water. The people at the front desk always said, "Hi Sherri" when I walked in and said, "Have a Great Day" when I left. They were always helpful when I needed to reschedule. The Performance location I went to is on Yorklyn Road, Hockessin, Delaware. It was a 30-minute drive to get there, and it was worth the drive. Eight weeks later, I am done my physical therapy sessions, and I miss going. When I was at physical therapy, I had an appointment, time set aside to work on my knee. I have to get my other knee done next year, and I will be going back to Performance!

I have used Performance Physical Therapy twice over the past four years and highly recommend them. I find them to be extremely knowledgeable about all of my physical ailments and very patient with answering any questions I have. The office is clean and machines are wiped down after each use. The staff are friendly and caring and I won't go any place else the next time I require physical therapy. Even though it means driving to Hockessin instead of the place around the corner from me. The therapists I have worked with are Kristen, Heena, and Sara W. over the past four years and I couldn't ask for better. Thank you to everyone at Performance Physical Therapy.

I have been coming to Colton for personal training and assisted stretching for many months to improve my balance, flexibility and strength--so important as we age. I followed him from the Hockessin facility to the new Barley Mill location which is very nice. His customized workouts have made a real difference in my lifestyle.

I want to express my appreciation to the Taylor/Heena team and the support staff for their careful initial evaluation and exercises for my rehab after 6 weeks in a leg brace following a patella fracture. I am so thankful for their personal, caring and careful evaluation each visit with exercises to ensure improvement. I'm sure has made a huge difference in my rehab. This was my first personal experience with PT which was amazing and would highly recommend PPT if you need PT.

After a myofascial release massage session with Connie, I feel so relaxed and flexible. She has a real talent for helping clients decrease the effects of chronic muscle pain and tension while improving overall well being. Your body will thank you!

I’m almost finished and thank you all for the kindness you have shown me. Staff and clients are all polite. It is a nicely run place to heal and to learn new ways of doing things and thinking. Can’t say thanks often enough. Thank you.

Samantha Bachman has worked with me over the past month and she has been absolutely fantastic. From the initial evaluation, where she took ample time to diagnose my condition and hone in on my problem area, to my final sessions, she truly has mastered her craft and helped me drastically improve on a problem area I have had since 1997! Her attention to detail is outstanding and her ongoing interaction with me has been terrific. Due to Sam, Performance Therapy will always be at the top of my list for any issues that I may have in the future. I highly recommend.

Alexis has been a fabulous therapist to work with and her professional yet very warm style made my sessions go smoothly and my recovery possible. Brian’s support was also greatly appreciated over the months and I am thankful for the flexibility to schedule sessions with him and Alexis based on my work schedule. The entire team at the Wilmington location are great to work with!

I can't say enough positive comments referencing Performance Physical Therapy in Hockessin. They are extremely professional, very well organized, as well as a very clean facility. It is easily visible to see and hear how much the entire staff enjoys working at Performance, how well they get along with each other and have respect for one another. The entire staff is highly knowledgeable in their profession; from the time you walk in the door, you are greeted with a \"Hello and your name\" from the receptionist. BOTTOM LINE: If you are someone you know is ever in need of physical therapy, be certain to check out Performance Physical Therapy in Hockessin; I promise you will have nor regrets. Also be certain to ask for P.T. Samantha B. or P.T. Alison W. Not only are they extremely talented P.T. Therapist, but they both are very personable, easy to talk with, being certain to meet your needs and that you especially feel better walking out than when you came in.

From your first entrance you are with professionals. Beginning with the receptionist, Alexis, Brian and the other techs who work with you it is a comfortable visit. Privacy and cleanliness are top priorities. Kudos to everyone there.

I have been to Physical Therapy before but nothing like what I experienced with Jonathan Fass @ Performance PT on Concord Pike. He not only relieved my pain (it was intense!) he taught me how to prevent this type of injury again. Brilliant! This was a new PT experience for me. Past PT experiences were subpar; heat, tens machines, a few generic exercises and hope for the best or give up because it is not really helping. Some facilities pack you inches away from others, openly talk about your personal situation, and offer no privacy. Jonathan was much more knowledgeable, hands on, and honestly more concerned about my health and recovery than any other therapist! We started with treatment and a few exercises. Each session he watched for my proper form and changed the exercises as I improved. He explained why we were working on my legs when the pain was in my back. He showed me how to strengthen weak ares that will prevent future injury. I am beyond grateful! He is also very encouraging, upbeat, and a pleasure to spend time with. The facility is clean and never crowded. They have individual treatment rooms for privacy. The assistants are all kind and thoughtful. I hope I don’t need PT again, but if I do I will only go to Jonathan Fass! THANK YOU JONATHAN!

Alexis helped me recover from knee replacement surgery, and it was a very positive experience. She provided highly individualized care, which she quickly adjusted from time to time as my needs changed. She was professional, cheerful and empathetic. I found Alexis to be extremely knowledgeable: she answered my endless questions in great detail which facilitated my physical improvement. Thank you, Alexis!

“From my initial visit almost a decade ago I could tell this place was different.”

It seems since my mid-to-late forties arrived, so did more varied physiological problems which were best alleviated via physical therapy. I’ve not been a stranger to physical therapy facilities in PA & DE and must honestly say that finding Performance Physical Therapy & Fitness (PPT&F) has been the best, most positive & rewarding thing that has come from my physical therapy requirements.

With all the physical therapy I’ve had, PPT&F is what I call a “hidden gem”. I’d been to many places and as I’ve matured, I’ve become more discerning where I spend my hard-earned money and fully know I get a better return on my investment at this facility than at any other one previously tried.

From my initial visit almost a decade ago I could tell this place was different. While you have to complete the standard paperwork, that is the only thing that is standard about PPT&F. I don’t know how they do it, but they hire physical therapists that truly care about your progress and want to get you back to your healthy self, never rushing you or having you perform an exercise that “doesn’t feel right”. (Please don’t misconstrue this to mean you can slack here-au contraire-while there is no pressure to perform above & beyond your abilities, the therapists will encourage you to at least try an exercise while watching you so they can offer (postural) alternatives to the way an exercise might be normally be done, to alleviate any discomfort.

For this present visit, I went in thinking I knew the modalities they’d perform as I’d been here twice before (years apart) for the same problem caused by separate accidents. I was surprised this treatment was totally different to previously & was honestly skeptical it’d work as well as in the past. This new method enabled me to have better range of motion quicker & with less impact on my daily activities. This really impressed me because I know I’m not as limber as I was the first time I was treated for this problem (PPT&F can teach this old dog new tricks!).

I like that PPT&F keeps realigning (my) therapy to what I’ve told the therapist I felt muscularly since the last session, as well as keeping up with the latest innovations on the muscular-skeleton system. This dynamic is very important to me. They do not shy away from any questions or concerns I present; if they don’t have an immediate answer, one is provided quicker than anticipated. Their employees are very personable and accommodating: For this reason as well as the aforementioned is why I shall always return to PPT&F for any physical therapy requirement I may have.

“I achieved most of my aggressive goals within my time frame and I’m on target to even get back on the golf course before long.” I injured my back so badly that I could not stand or sit or walk. I initially went to a walk-in clinic on a Sunday. I saw my primary care physician four days later. I arrived at his office on crutches. In addition to pain medication, he prescribed physical therapy.

I arrived at my first appointment at Performance Physical Therapy my trusty crutches. I proceeded to engage in a series of 18 PT sessions over the next 9 weeks. In most of those sessions I interacted with John Bradley. John was able to quickly diagnose my concoction of back issues, which were later confirmed via an MRI. They included a herniated disc plus Grade I spondylolisthesis and severe bilateral foraminal stenosis. By my third visit, progress was clear (and a relief). It was slow, steady progress that took me from crutches and considerable pain toward my personal goals for recovery.

I achieved most of my aggressive goals within my time frame, and I’m on target to even get back on the golf course before long.

John has taken me from a pit, in which I was wallowing and wondering whether I would ever walk without pain again, to an upward sloping path where I am progressing toward painless walks of a mile and more, and moving closer to again having the pleasure of searching for my golf ball in the rough or the trees for nine holes of golf.

I am thankful for John and for Performance Physical Therapy.

“I know whenever I need help they are there with advice.” I hate to exercise! After several issues which required therapy, I decided I needed to develop a regular exercise program. After 10 plus years of exercising several times a week, I no longer need therapy on a seasonal basis. Last year I needed a knee replacement and I had a very successful experience. I attribute that to the fact that I was in better shape physically because of exercise. John, Steve and the staff at Performance Physical Therapy and Fitness, were very supportive and I know whenever I need help they are there with advice and a of program if needed.

I still can’t say “I love to exercise,” but it has become a part of lifestyle and I like what it has achieved for this 70 year old body.

“All of the staff I encountered at PPT was amazing.”
I came to Performance Physical Therapy to rehab a surgically reconstructed ACL that I tore while skiing. My first appointment after surgery I was unable to complete the exercises set forth in the standard post ACL rehab plan. Without hesitation, Meghan quickly reworked my plan and got my knee moving using a different approach. Through out my entire physical therapy course she proved to be extremely knowledgeable, compassionate, and determined to get me back to my pre-surgery range of motion. She knew when to push me through the pain to strengthen my knee but also knew when something just wasn’t quite right and referred me back to my surgeon. Meghan reworked my therapy regimen at every visit to ensure it was appropriate for how I was progressing. Even when I wouldn’t tell her, she knew exactly which exercises were getting too easy and which were a little too difficult. After I completed my therapy course, my surgeon was extremely impressed with my mobility and range of motion. I scored in the 96th percentile for post ACL repair mobility.

All of the staff I encountered at PPT was amazing. They all know my name and made it a point to ask me how I was doing that day, even it they were not working with me. They took me in and treated me like family, which makes all the difference when you are experiencing the pain of rehabbing an injury. They truly were able to take a life altering injury and rehab me to a where I am stronger now than I was before the injury. I would highly recommend PPT to anyone who needs therapy!

“Thank you PPT for your commitment to excellence.” Over the years I have been using Performance Physical Therapy (PPT) exclusively for my physical therapy needs until a shiny brand new physical therapy practice opened in the area and beckoned like an ice cream sundae on a hot summer’s day. I swallowed hook line and sinker, called the “new guy on the block” made an appointment and after my first visit, knew I had made a huge mistake.

Needless to say, I returned to PPT where they welcomed and evaluated me with their usual expertise, kindness and compassion. After one visit I knew I was back home and walked away with less back pain than I have had in two months.

PPT always asks questions, listens, thinks and because of their high level of expertise and experience always, without fail, manages to bring me back to pain free full functionality. Thank you PPT for your commitment to excellence. An ice cream sundae sure tastes good, but being pain free…well, that’s the cherry on top!

“The degree of personalized service I received was outstanding!”

I highly recommend Performance Physical Therapy in North Wilmington to everyone who is seeking the best and most comfortable environment for physical therapy.

After being referred for therapy, I was concerned about the quality of treatment I would receive. I wanted an environment where I felt they would seek to understand me, and provide a treatment plan and services that would make me feel much better and that I could fully understand.

The degree of personalized service I received was outstanding! The team there, Steve, Angela and Maria are extremely knowledgeable, friendly and encouraging. Because of their efforts and the information they provided, I am feeling much better.

They are wonderful, and made my PT experience the absolute best!

“I so appreciate the personal service, encouragement and kind words I received every time I went.” Sending a heartfelt shout-out and many thanks to everyone at Performance Physical Therapy + Fitness on Foulk Road in North Wilmington — Steve Rapposelli and the ladies there (Angela, Courtney and Maria) have helped me tremendously over the past couple of months. I’m standing tall and walking well (all while getting my core muscles strong!) and I so appreciate the personal service, encouragement and kind words I received every time I went. I do “feel better” and highly recommend PPT for anyone in need of physical therapy services.

With best regards,

“My family and I appreciate your services.” I wanted to reach out to you and say thanks for your great work in getting my recent shoulder injury back to 100% function. My family is a “frequent flyer” of your PT program as both my sons have been to you for wrestling injuries; one for a hip flexor strain and the other after shoulder ligament surgery and I’ve twice come to you for shoulder issues. I’m not proud of our multiple visits but am glad that your program has enabled the three of us to regain complete functionality. Though your office is over a half hour drive, the attention that you and your staff direct to the exercises and treatment, the quality of your facility and the post care guidance that you give for ongoing supportive activities have make the travel time an actual investment. So once again, my family and I appreciate your services resolving our initial problems and equipping us to maintain full functionality. Thanks to you and your team!!

“They do their jobs in a highly professional manner, but are friendly and fun to be around.” You replaced my right knee last fall. I thought it appropriate for me to give you a progress report of sorts.

I also wanted to thank you for referring me to Performance Physical Therapy in Hockessin. Working with John Bradley and his staff has really been great. They do their jobs in a highly professional manner, but are friendly and fun to be around. It has made the required therapy something I looked forward to rather than dread. My wife and I recently returned from a two week vacation. On that trip I walked 16-1/2 miles, biked 56 miles and played five rounds of golf. I did all this with essentially no pain in my repaired knee. To date I have walked over fifty miles to rehab my knee and body since receiving the okay to start walking in mid February.

You did a fine job of installing the hardware and they have helped my body assimilate it. I really cannot thank the people at PPT enough for helping getting me back on my feet again.

“Performance PT is by far more superior than any other care I have witnessed both as a nurse and a patient.”

I have been treated at Performance Physical Therapy for more than a few sports injuries and physical ailments over the past 6 years. I can not say enough praise for the care I have received from the therapists and their staff. I have avoided knee surgery by following their instructions and Performance PT got me back on my feet and running my first half marathon. As a Registered Nurse I have had the opportunity to assess the quality of care given by many health professionals over the years. Performance PT is by far more superior than any other care I have witnessed both as a nurse and a patient. Care is always given in a very professional manner but also with a bit of humor to help ease the pain. Thank you!

“It is the best kept secret in Delaware!”

Having been helped recover from several injuries, I have been a BIG fan of Performance Physical Therapy for a very long time. This past year I had knee surgery and naturally turned to PPT when I needed help and advice. There is a special feeling in this place tucked away in Hockessin, Delaware! From the smile that greets me when I come in the door, to the wonderful physical therapists and other staff, I feel cared for and cared about. I would happily recommend Performance Physical Therapy! It is the best kept secret in Delaware!

“If you are looking for exceptional physical therapy, caring and committed staff I highly recommend Performance Physical Therapy (PPT).”

What I have found that is very unique to PPT that is not present at other PT practices is their focus and commitment to my total well being. Not only was the physical therapy exceptional, but their concern and caring about how I was feeling, listening to me and reassuring me that I would get better was exactly what I needed.

If you are looking for exceptional physical therapy, caring and committed staff I highly recommend Performance Physical Therapy (PPT).

“If you are looking for exceptional physical therapy, caring and committed staff I highly recommend Performance Physical Therapy (PPT).”

What I have found that is very unique to PPT that is not present at other PT practices is their focus and commitment to my total well being. Not only was the physical therapy exceptional, but their concern and caring about how I was feeling, listening to me and reassuring me that I would get better was exactly what I needed.

If you are looking for exceptional physical therapy, caring and committed staff I highly recommend Performance Physical Therapy (PPT).

“All of this to say how pleased I was with my care at PPT&F.”

I was impressed with the seamless communication between Kim and Meghan, regarding not only Kim’s initial diagnosis, but my ongoing treatment. Never did I have to bring the other “up-to-speed” on my previous appointment. I’m certain that is an expectation of all the therapists, but I want to make the point of how comforting that was to me. This also includes several visits with John.

All of this to say how pleased I was with my care at PPT&F. I would name everyone that I came into contact with, but that would mean I’d unintentionally leave someone out. So, thanks to all. Oh – and one last thing. Did I tell everyone I know about my great experience with PPT&F? Sure did.

"Heena Patel is an excellent therapist and has helped me walk without pain."

"Jennifer is an excellent massage therapist."

I underwent a course of PT for a low back issue. I was having pain down the left leg which was keeping me up at night, as well as weakness in the left leg. Wanting to take a conservative approach, and also wanting to avoid back injections, I completed an approximate 2 month course of treatment. Every therapist who treated me (Sean, Taylor, Kristen, Jennifer), as well as the support staff, was wonderful. They tailored a strengthening and stretching program for me, along with home exercise, all of which helped enormously! I am now essentially pain free. I am continuing with home exercise and a membership at StretchPlex, which was advised for me and which is also extremely helpful. I can’t say enough about the great team at Performance PT! Thanks for helping me get better!

I have have been treated at a number of Physical Therapy groups in the Wilmington area over the last 15 or so years, but my treatment by Alexis Gordon at Performance is undoubtedly the best of all. Alexis was demanding in ways that other therapists had not been and that resulted in greater improvement than any other PT experience. Performance provided experiences and equipment that I had not used before in my work on balance. I strongly recommend Performance and if you are lucky enough have Alexis as your therapist, you will have a wonderful opportunity to see major improvement.

Feeling great ! I love performance staff. Kristen and Nicole are caring professionals. They are top-notch physical therapy practitioners. Expect only the best from performance .You Will get it every time from all members of the team.

I underwent a course of PT for a low back issue. I was having pain down the left leg which was keeping me up at night, as well as weakness in the left leg. Wanting to take a conservative approach, and also wanting to avoid back injections, I completed an approximate 2 month course of treatment. Every therapist who treated me (Sean, Taylor, Kristen, Jennifer), as well as the support staff, was wonderful. They tailored a strengthening and stretching program for me, along with home exercise, all of which helped enormously! I am now essentially pain free. I am continuing with home exercise and a membership at StretchPlex, which was advised for me and which is also extremely helpful. I can’t say enough about the great team at Performance PT! Thanks for helping me get better!

I just finished several weeks of physical therapy with Sean Ruane for a lower back strain -- he is a great therapist and I am back at work pain-free!! I work in a riding barn and Sean even showed me how to carry heavy water buckets and shovel correctly (I took a 5 gallon bucket and a big barn shovel to therapy one day and he weighted them and taught me safe posture and movement)! Performance Physical Therapy in Hockessin is a wonderful place and I always feel happy when I am there!

I am currently receiving physical therapy from Heena Patel at PPT for back and shoulder pain and discomfort due to a combination of factors including shoulder fracture (healed) and age-related scoliosis. Heena has been extremely helpful in her on-going assessment of my needs, making adjustments in my exercises to maximize my ability to progress regardless of my limitations. In addition to the excellent P.T. I have been receiving at PPT, the camaraderie at the Hockessin facility is a large contributing factor to the gains I am making!

Sara and Nicolette are very knowledgeable, personable, and professional and have been extremely helpful during my six weeks of Physical Therapy after my hip replacement surgery. They made very helpful take it slow and easy suggestions that contributed to my recovery. All was done in a very pleasant manner. Bryan was also very helpful. I also liked how they both trained aspiring professionals. The overall experience could not have been better.

I recently completed 5 weeks of physical therapy with Jordan and the staff at the Churchman's Road site. Everyone I encountered was professional, friendly, encouraging and extremely helpful and I very much enjoyed my interactions with them. Jordan was always willing to answer any questions I had and his answers were knowledgeable and much appreciated. I am grateful for the challenging exercises Jordan suggested for me to complete while in my therapy sessions as well as for follow-up and extra reinforcement at home. I have gained increased strength and now have "tools" to use to maintain my strength. I am very happy that I again chose Performance Physical Therapy for my recent course of treatment and I thank Jordan and his staff for making my therapy a very rewarding and positive experience.

Performance Physical Therapy is really amazing! I have been a customer of theirs over the last few years and each time the treatment has been better and also very successful! Their staff is just wonderful and the atmosphere and surroundings are so welcoming, tasteful and cheerful! I can't say enough positive things about Performance Physical Therapy and would like to extend my thanks and appreciation to those special people there that really went the extra mile for me! I would choose them again and again if needs be. 👍🏼👍🏼 💙 🤩🤩

Over the years I've gone to PPT for treatments following several joint replacement surgeries. Recently my shoulder started acting up, and I decided to TRY another PT facility. BIG MISTAKE!!! After about a half dozen treatments, I went back to PPT. Taylor was my therapist (at PPT's Hockessin site) and I can't say enough good things about her. She was able to find the problem area in my bicep, worked to help decrease the pain, and helped improve shoulder range of motion. The facility is wonderful: very clean, the pillow cases are WHITE, and you are treated in privacy -- no large auditorium-style room with multiple treatment tables where other patients can hear and see you during treatment. The employees are friendly and treat patients with respect. KEEP UP THE GOOD WORK. Will never go back to the previous PT provider.